Changing Account Details or Language
To change any basic account info, press your profile item at the top of the page, then press the View Account item from the dropdown menu.
In the Profile section, you’ll find all of the profile details that you entered when setting up your account with crystal. Here, you can add or change your profile picture or any details that you shared with crystal upon creating your account. The changes will apply to your account in real time.
Use the Language dropdown field to change the language of your platform. crystal is currently offered in: English, Italian, German, French, Spanish, and Portuguese.
Upgrading to a Premium Account
Upon signing up to crystal, you will be automatically entitled to 30 days of free Premium trial. After this period you will be able to choose whether to keep your Premium profile or downgrade to a Free plan.
To upgrade your account from Free to Premium, press your Upgrade item at the top of your crystal homepage. On the right side of the next page, use the + or - buttons to select the number of brands you want to add to your account.
Each brand collects a set of individual channels to be managed and monitored. One Premium brand gives full Premium features to your existing Free brand. For more Premium brands, choose at least 2. Choose up to 20 Premium brands to make the most of crystal.
The Premium plan is free of charge using crystal’s 30-day trial, but you can see how much you will charged monthly or annually when the trial period ends in the Total to Pay section. Once you’ve selected your desired number of additional brands, press the Go to Payment Method button.
Now, insert your credit card information and press the red Save button. Your account is now upgraded to Premium, and you will receive a confirmation email.
Updating Your Account (Adding Brands)
To update your account or view the details of your plan (including plan price and expiration date, number of brands, and features included in the plan), press your profile item at the top of the page, then press the View Account item from the dropdown menu.
Then, in the Plan section, press the Edit item to add more brands to your account. On the next page, use the + or - buttons to select the number of brands you want to add to your account. You can choose up to 20 Premium brands to make the most of crystal.
Then, press the Go to Payment Method button. On the next page, confirm your credit card information and press the Update Subscription button. You will receive a confirmation email once complete.
Managing Billing Details and Payment Receipts
In the Billing tab of your profile area, you can view your billing details, including address and credit card info that you shared with crystal when creating your account. Press the Edit button to change any details. After making changes, press the Save button.
The Receipts tab show you the receipt of every billing cycle. All receipts can be downloaded as PDFs.